Refund Policy

Thank you for choosing Tuk Tuk Rentals Sri Lanka! We are committed to providing you with an exceptional experience when you rent a Tuk Tuk through our website www.tuktukrentalssrilanka.com. Please review our Refund Policy below for information on cancellations and refunds.

1. Cancellation Policy

1.1 Cancellations

Cancellations made 2 days or more before the rental start date will receive a full refund.

Cancellations made within 2 days of the rental start date may incur a cancellation fee.

1.2 Cancellation Process

To cancel a booking, please contact us at [email protected] with your booking details.
Refunds will be processed to the original payment method within 3 days after the cancellation request is approved.

2. Refunds

2.1 Refund Eligibility

Refunds are eligible for cancellations made within the specified time frame as mentioned in Section
1.1.

Refunds will not be provided for cancellations made after the rental period has started.

2.2 Refund Process

Once your cancellation request is received and approved, we will process the refund to the original payment method.

Please allow 3 days for the refund to appear in your account, depending on your payment provider.

2.3 Non-Refundable Fees

Please note that certain fees are non-refundable, such as:
Processing fees
Insurance fees
Any additional services or add-ons purchased

3. Changes to Booking

3.1 Modification

If you need to modify your booking, please contact us as soon as possible.

Modifications are subject to availability and may incur additional charges.

3.2 No-Shows

If you do not show up for your rental without prior notice, you will not be eligible for a refund.

4. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].